Lost Mobile? Use CEIR Portal for Registration/Complaint: Find Your Phone!

CEIR Portal: Frequently, we experience the distress of misplacing or having our mobile phones stolen. In this article, we'll delve into the specifics of the Central Equipment Identity Register (CEIR) portal, located at ceir.gov.in. Recently introduced by the central government, this portal aims to address such incidents. The following information includes details about the CEIR authorities, along with a direct link to the application form provided by the relevant authorities for reporting a lost phone.

CEIR Portal to Search Lost Mobile (ceir.gov.in)

Since 2017, the Telecommunication Department of India has been actively engaged in Central Equipment Identity Registration. Subsequently, they have crafted a robust portal enabling the direct blocking of lost or stolen phones, achieved through the utilization of straightforward techniques involving the International Mobile Equipment Identity (IMEI) number. The IMEI serves as a unique identification number assigned to each handset sold in India over an extended period. This registration system presents a significant boon for individuals who have lost their cell phones or fallen victim to theft, offering an effective solution to safeguard their devices.

Benefits Of ceir.gov.in Portal To Track Lost Mobile

The primary advantage of the government's implementation of the CEIR Initiative is the ability to block lost or stolen mobile handsets. This is achieved through the tracking of mobile phone activities using the unique International Mobile Equipment Identity (IMEI) number assigned to each mobile handset in India. By initiating the blocking process through the Central Equipment Investigation Register, a stolen mobile handset becomes incapable of accessing network coverage from any telecom company in the foreseeable future. This measure serves as an effective deterrent against unauthorized use of lost or stolen devices.

Details Of ceir.gov.in Portal

Documents Required

• Aadhar card/ driving license/ voter card/ pan card/ other government-approved photo ID proof
• Invoice of Mobile
• FIR Copy

About Know Your Mobile (KYM) Portal

The Central Equipment Identity Register (CEIR) offers a Know Your Mobile (KYM) service. Through this service mobile devices can be checked even before buying. You just have to use the IMEI written on the packaging box/mobile bill/invoice. You could even check the IMEI number of your mobile by dialing *#06#. If the status of the mobile is blacklisted, duplicate, or already in use do not buy it. KYM could be used by the following three methods:

Through SMS

• You have to type KYM < 15 digit IMEI number > from your mobile and send it to 14422. The status of the phone will be on your screen.

Through Official Web Portal

• Go to the official website.
•  scroll down and click on the ‘here' option under the web portal.
• You will be redirected to the new page.
• Now you have to enter your mobile number.
• You will receive an OTP
• Enter that OTP.
• Then you will be asked to enter the 15-digit IMEI number.
• Enter the IMEI number.
• The status of the phone will be on your screen

Know Your Customer App Download

There are two ways to download CEIR know your customer mobile app which are as follows:-

Through Google Play Store or Apple App Store

• Open Google Play Store or Apple App store on your mobile
• Go to the search option and type KYM- Know Your Mobile App
• Now click on the install button the app will be downloaded in the background
• Open the app and enter the IMEI number.
• The status of the phone will be on your screen

Through Official Website

• Go to the official website.
• Scroll down and click on the ‘download the KYM app' link under the KYM app
• You will be redirected to a new page which will contain a QR code
• Scan that QR code on your mobile phone
• The app will be downloaded and installed on your phone
• Open the app and enter the IMEI number.
• The status of phone will be on your screen

Procedures To Track Lost Phones at ceir.gov.in

To track the lost phones of the residents of India, the following procedure will be undertaken by the concerned authorities through CEIR:-

• First, the person will have to make an FIR filling in the name of his or her mobile handset.
• After successful police verification, the FIR copy will be awarded to the person.
• Then the person will have to inform DoT via a helpline number 14422
• The DoT will then blacklist the IMEI number.

 Ways To Block The Mobile Set

There are three ways through which you can block your mobile handset through the central equipment investigation register such as:-

Through Online Registration Form

• First, the person needs to lodge an FIR against the stolen mobile phone.
• After successful FIR, the person will have to take a duplicate sim card of his or her previous number as stolen.
• You will then have to fill up this Application Form given here.

• Submit all the relevant documents such as the FIR copy and identity proof can be an Aadhaar card or voter ID card.
• A request ID will be generated when you will successfully submit the form.
• Keep the request ID for future use.

• Second Through TSP
• Third Through central police

Procedure to Unblock Find Mobile at ceir.gov.in

• To unblock your find mobile you have to visit the Central Equipment Identity Register official website
• Now go to the “CEIR Services” option available in the menu bar of the opened page
• A drop-down list will appear on the screen from where you have to select the “Un-Block found mobile” option

• A new page appears with the form where you have to enter the details such as to request ID, the mobile number you provide while blocking, a reason to unblock, and the mobile number for OTP.
• Select the GET OTP option and you will receive an OTP via SMS
• Enter the OTP and click “Submit” option to submit the request.

ceir.gov.in: Procedure to Check Request Status

• To unblock your find mobile you have to visit the Central Equipment Identity Register official website i.e. ceir.gov.in
• Now go to the “CEIR Services” option available in the menu bar of the opened page
• A Drop down list will appear on the screen from where you have to select the “check request status” option

• A new page appears with the form where you have to enter your request ID and click submit option
• Your request status will appear on the computer screen

ceir.gov.in: Procedure To Do IMEI Verification

• First of all, you have to go to the central equipment identity register's official website
• A home page will be open in front of you
• On the home page, you have to click on the application link
• Now you have to select IMEI Verification

• A new page will be open in front of you where you have to enter your mobile number
• Now you have to click on get OTP
• An OTP will be sent on your mobile phone you have to enter the OTP box
• Now you have to click on verify OTP
• After that, you have to enter the IMEI number
• Now you need to click on the check
• Your IMEI number will be verified

Procedure To Give Feedback

• First of all, you have to go to the central equipment identity register's official website i.e. ceir.gov.in
• A home page will be open in front of you
• On the home page, you have to click on a useful link
• After that, you have to click on the feedback

• Now a form will be open in front of your screen where you have to enter your name, email id , and your feedback
• Now you have to click on submit

Procedure To Login on ceir.gov.in

• First of all, you have to go to the central equipment identity register's official website
• A home page will be open in front of you
• On the home page, you have to click on the login link which is present at the left side of the website
• Now a new page will be open in front of you where you have to enter your username and password
• Now you have to click on submit

Fault Registration

• First of all, you have to go to the central equipment identity register's official website
• A home page will be open in front of you
• On the home page, you have to click on the Fault Registration link.
• Now a new page will be open in front of you.

• Enter the reason and fault, fault description, and your personal details.
• Now click on the submit option.

Fault Status

• First of all, you have to go to the central equipment identity register's official website i.e. ceir.gov.in
• A home page will be open in front of you
• On the home page, you have to click on the Fault Status link.
• Now a new page will be open in front of you.
• Enter the ticket id registered mobile number.

• OTP will be sent to your registered mobile number.
• Enter the OTP in the given box.
• The status will be displayed on the screen